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Title: Gig economy delivery services versus professional service companies: consumers' perceptions of food-delivery services
Authors: Melián González, Santiago 
UNESCO Clasification: 530802 Comportamiento del consumidor
530903 Regulación gubernamental del sector privado
530501 Sistemas económicos capitalistas
Keywords: Food delivery services
Gig economy
Just eat, et al
Issue Date: 2022
Journal: Technology in Society 
Abstract: Gig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this proposition, a thematic analysis of approximately 3000 consumer reviews was conducted. The results do not support the premise that consumers’ perceptions of services in the gig economy are worse.
ISSN: 0160-791X
DOI: 10.1016/j.techsoc.2022.101969
Source: Technology in Society [ISSN 0160-791X], v. 69, 101969
Appears in Collections:Artículos
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