Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/114991
Campo DC Valoridioma
dc.contributor.authorMelián González, Santiagoen_US
dc.date.accessioned2022-06-07T13:19:59Z-
dc.date.available2022-06-07T13:19:59Z-
dc.date.issued2022en_US
dc.identifier.issn0160-791Xen_US
dc.identifier.urihttp://hdl.handle.net/10553/114991-
dc.description.abstractGig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this proposition, a thematic analysis of approximately 3000 consumer reviews was conducted. The results do not support the premise that consumers’ perceptions of services in the gig economy are worse.en_US
dc.languageengen_US
dc.relation.ispartofTechnology in Societyen_US
dc.sourceTechnology in Society [ISSN 0160-791X], v. 69, 101969en_US
dc.subject530802 Comportamiento del consumidoren_US
dc.subject530903 Regulación gubernamental del sector privadoen_US
dc.subject530501 Sistemas económicos capitalistasen_US
dc.subject.otherFood delivery servicesen_US
dc.subject.otherGig economyen_US
dc.subject.otherDeliverooen_US
dc.subject.otherGlovoen_US
dc.subject.otherJust eaten_US
dc.subject.otherUber eatsen_US
dc.titleGig economy delivery services versus professional service companies: consumers' perceptions of food-delivery servicesen_US
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typearticleen_US
dc.identifier.doi10.1016/j.techsoc.2022.101969en_US
dc.identifier.scopus2-s2.0-85127068995-
dc.identifier.isiWOS:000799989600003-
dc.contributor.orcid0000-0002-7662-3154-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.utils.revisionen_US
dc.identifier.ulpgcen_US
dc.contributor.buulpgcBU-ECOen_US
dc.description.sjr1,491
dc.description.jcr9,2
dc.description.sjrqQ1
dc.description.jcrqQ1
dc.description.ssciSSCI
dc.description.miaricds11,0
item.fulltextCon texto completo-
item.grantfulltextopen-
crisitem.author.deptGIR TIDES: Emprendimiento, Empresa Digital e Innovación-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0002-7662-3154-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameMelián González, Santiago-
Colección:Artículos
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