Identificador persistente para citar o vincular este elemento:
http://hdl.handle.net/10553/114991
Campo DC | Valor | idioma |
---|---|---|
dc.contributor.author | Melián González, Santiago | en_US |
dc.date.accessioned | 2022-06-07T13:19:59Z | - |
dc.date.available | 2022-06-07T13:19:59Z | - |
dc.date.issued | 2022 | en_US |
dc.identifier.issn | 0160-791X | en_US |
dc.identifier.uri | http://hdl.handle.net/10553/114991 | - |
dc.description.abstract | Gig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this proposition, a thematic analysis of approximately 3000 consumer reviews was conducted. The results do not support the premise that consumers’ perceptions of services in the gig economy are worse. | en_US |
dc.language | eng | en_US |
dc.relation.ispartof | Technology in Society | en_US |
dc.source | Technology in Society [ISSN 0160-791X], v. 69, 101969 | en_US |
dc.subject | 530802 Comportamiento del consumidor | en_US |
dc.subject | 530903 Regulación gubernamental del sector privado | en_US |
dc.subject | 530501 Sistemas económicos capitalistas | en_US |
dc.subject.other | Food delivery services | en_US |
dc.subject.other | Gig economy | en_US |
dc.subject.other | Deliveroo | en_US |
dc.subject.other | Glovo | en_US |
dc.subject.other | Just eat | en_US |
dc.subject.other | Uber eats | en_US |
dc.title | Gig economy delivery services versus professional service companies: consumers' perceptions of food-delivery services | en_US |
dc.type | info:eu-repo/semantics/Article | en_US |
dc.type | article | en_US |
dc.identifier.doi | 10.1016/j.techsoc.2022.101969 | en_US |
dc.identifier.scopus | 2-s2.0-85127068995 | - |
dc.identifier.isi | WOS:000799989600003 | - |
dc.contributor.orcid | 0000-0002-7662-3154 | - |
dc.investigacion | Ciencias Sociales y Jurídicas | en_US |
dc.type2 | Artículo | en_US |
dc.utils.revision | Sí | en_US |
dc.identifier.ulpgc | Sí | en_US |
dc.contributor.buulpgc | BU-ECO | en_US |
dc.description.sjr | 1,491 | |
dc.description.jcr | 9,2 | |
dc.description.sjrq | Q1 | |
dc.description.jcrq | Q1 | |
dc.description.ssci | SSCI | |
dc.description.miaricds | 11,0 | |
item.grantfulltext | open | - |
item.fulltext | Con texto completo | - |
crisitem.author.dept | GIR TIDES: Emprendimiento, Empresa Digital e Innovación | - |
crisitem.author.dept | IU de Turismo y Desarrollo Económico Sostenible | - |
crisitem.author.dept | Departamento de Economía y Dirección de Empresas | - |
crisitem.author.orcid | 0000-0002-7662-3154 | - |
crisitem.author.parentorg | IU de Turismo y Desarrollo Económico Sostenible | - |
crisitem.author.fullName | Melián González, Santiago | - |
Colección: | Artículos |
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