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http://hdl.handle.net/10553/114991
Title: | Gig economy delivery services versus professional service companies: consumers' perceptions of food-delivery services | Authors: | Melián González, Santiago | UNESCO Clasification: | 530802 Comportamiento del consumidor 530903 Regulación gubernamental del sector privado 530501 Sistemas económicos capitalistas |
Keywords: | Food delivery services Gig economy Deliveroo Glovo Just eat, et al |
Issue Date: | 2022 | Journal: | Technology in Society | Abstract: | Gig economy delivery services such as food delivery are common in many cities. The business models for these services rely on self-employment. Studies suggest that this model can negatively affect service quality and client satisfaction. This study proposes that food-delivery services in the gig economy will show worse results compared to traditional professional service companies regarding service quality and client satisfaction. To test this proposition, a thematic analysis of approximately 3000 consumer reviews was conducted. The results do not support the premise that consumers’ perceptions of services in the gig economy are worse. | URI: | http://hdl.handle.net/10553/114991 | ISSN: | 0160-791X | DOI: | 10.1016/j.techsoc.2022.101969 | Source: | Technology in Society [ISSN 0160-791X], v. 69, 101969 |
Appears in Collections: | Artículos |
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