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Title: An affective events model of the influence of the physical work environment on interpersonal citizenship behavior
Other Titles: Un modelo de acontecimientos afectivos de la influencia del ambiente físico laboral en la conducta cívica de los empleados
Authors: Zoghbi Manrique Lara, Pablo 
Sharifiatashgah, Maryamsadat 
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: Recursos humanos
Relaciones laborales
Citizenship Behavior
Crowding Perceptions
Empathy, et al
Issue Date: 2020
Publisher: Colegio Oficial de Psicólogos de Madrid
Journal: Revistade Psicologiadel Trabajoydelas Organizaciones 
Abstract: Based on the Affective Events Theory (AET), this paper proposes a model of how the level of organizational citizenship behavior (OCB) directed at individuals (peers) (OCB-I) declines to the extent that physical conditions in offices make employees experience crowding perceptions and privacy invasions from peers. We hypothesize that: 1) crowding perceptions and privacy invasions by peers are related to employees' feelings of relational conflict with peers; 2) relational conflict negatively relates to OCB-I; and 3) this decrease in OCB-I is mediated by the employee's person-organization fit (POF) and empathic concern. A direct path from crowding perceptions and privacy invasions to OCB-I is also postulated. Data were collected from 299 respondents working in open-plan offices at four IT-based companies in Tehran, Iran. Results found significant positive links of relational conflict to privacy invasion, crowding perceptions and OCB-I; and from privacy invasion to OCB-I. Furthermore, POF and empathic concern mediated the link between conflict and OCB-I. The findings suggest that managers can promote OCB-I by regulating not only the psychosocial conditions of the work environment, but also the physical conditions.
ISSN: 1576-5962
DOI: 10.5093/JWOP2019A27
Source: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology[ISSN 1576-5962],v. 36 (1), p. 27-37
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