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Title: | An affective events model of the influence of the physical work environment on interpersonal citizenship behavior | Other Titles: | Un modelo de acontecimientos afectivos de la influencia del ambiente físico laboral en la conducta cívica de los empleados | Authors: | Zoghbi Manrique Lara, Pablo Sharifiatashgah, Maryamsadat |
UNESCO Clasification: | 531104 Organización de recursos humanos | Keywords: | Recursos humanos Relaciones laborales Citizenship Behavior Crowding Perceptions Empathy, et al |
Issue Date: | 2020 | Publisher: | Colegio Oficial de Psicólogos de Madrid | Journal: | Revistade Psicologiadel Trabajoydelas Organizaciones | Abstract: | Based on the Affective Events Theory (AET), this paper proposes a model of how the level of organizational citizenship behavior (OCB) directed at individuals (peers) (OCB-I) declines to the extent that physical conditions in offices make employees experience crowding perceptions and privacy invasions from peers. We hypothesize that: 1) crowding perceptions and privacy invasions by peers are related to employees' feelings of relational conflict with peers; 2) relational conflict negatively relates to OCB-I; and 3) this decrease in OCB-I is mediated by the employee's person-organization fit (POF) and empathic concern. A direct path from crowding perceptions and privacy invasions to OCB-I is also postulated. Data were collected from 299 respondents working in open-plan offices at four IT-based companies in Tehran, Iran. Results found significant positive links of relational conflict to privacy invasion, crowding perceptions and OCB-I; and from privacy invasion to OCB-I. Furthermore, POF and empathic concern mediated the link between conflict and OCB-I. The findings suggest that managers can promote OCB-I by regulating not only the psychosocial conditions of the work environment, but also the physical conditions. | URI: | http://hdl.handle.net/10553/73569 | ISSN: | 1576-5962 | DOI: | 10.5093/JWOP2019A27 | Source: | Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology[ISSN 1576-5962],v. 36 (1), p. 27-37 | URL: | http://dialnet.unirioja.es/servlet/articulo?codigo=7341711 |
Appears in Collections: | Artículos |
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