Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/42636
Título: The influence of organisational context on training success in the restaurant industry
Autores/as: Ballesteros Rodríguez, José Luis 
De Saa Pérez, Petra 
Clasificación UNESCO: 531104 Organización de recursos humanos
Palabras clave: Recursos humanos
Restaurantes
Canarias
Fecha de publicación: 2012
Editor/a: 0264-2069
Publicación seriada: Service Industries Journal 
Resumen: Training plays a basic role in restaurants' success by improving the service quality provided by employees. The aim of this paper is to analyse how contextual factors, such as supervisors' support, resources' availability, opportunity to use training content, and organisational learning culture, influence training success. To that end, an empirical study was conducted on 137 restaurants. Results show that training success depends on the trainee's opportunities to use training content. Those opportunities are influenced by the resources' availability, as well as by the supervisors' support. The organisational learning culture influences training success through the resources' availability and supervisors' support.
URI: http://hdl.handle.net/10553/42636
ISSN: 0264-2069
DOI: 10.1080/02642069.2010.531270
Fuente: Service Industries Journal[ISSN 0264-2069],v. 32, p. 1265-1282
Colección:Artículos
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