Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/42636
Title: The influence of organisational context on training success in the restaurant industry
Authors: Ballesteros Rodríguez, José Luis 
De Saa Pérez, Petra 
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: Recursos humanos
Restaurantes
Canarias
Issue Date: 2012
Publisher: 0264-2069
Journal: Service Industries Journal 
Abstract: Training plays a basic role in restaurants' success by improving the service quality provided by employees. The aim of this paper is to analyse how contextual factors, such as supervisors' support, resources' availability, opportunity to use training content, and organisational learning culture, influence training success. To that end, an empirical study was conducted on 137 restaurants. Results show that training success depends on the trainee's opportunities to use training content. Those opportunities are influenced by the resources' availability, as well as by the supervisors' support. The organisational learning culture influences training success through the resources' availability and supervisors' support.
URI: http://hdl.handle.net/10553/42636
ISSN: 0264-2069
DOI: 10.1080/02642069.2010.531270
Source: Service Industries Journal[ISSN 0264-2069],v. 32, p. 1265-1282
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