Improving Dialogue Management Through Data Optimization

Abstract

In task-oriented dialogue systems, the ability for users to effortlessly communicate with machines and computers through natural language stands as a critical advancement. Central to these systems is the dialogue manager, a pivotal component tasked with navigating the conversation to effectively meet user goals by selecting the most appropriate response. Traditionally, the development of sophisticated dialogue management has embraced a variety of methodologies, including rule-based systems, reinforcement learning, and supervised learning, all aimed at optimizing response selection in light of user inputs. This research casts a spotlight on the pivotal role of data quality in enhancing the performance of dialogue managers. Through a detailed examination of prevalent errors within acclaimed datasets, such as Multiwoz 2.1 and SGD, we introduce an innovative synthetic dialogue generator designed to control the introduction of errors precisely. Our comprehensive analysis underscores the critical impact of dataset imperfections, especially mislabeling, on the challenges inherent in refining dialogue management processes.