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Title: Hospitality diversity management and job satisfaction: the mediating role of organizational commitment across individual differences
Authors: García-Rodríguez, Francisco J.
Dorta Afonso, Daniel 
González-de-la-Rosa, Manuel
Keywords: Age
Ethnic Origin
Hospitality Diversity Management
Job Satisfaction, et al
Issue Date: 2020
Journal: International Journal of Hospitality Management 
Abstract: The present study examines the effects of diversity management on hospitality employees’ organizational commitment and their job satisfaction taking into account individual differences. A representative sample of hotel workers were surveyed in the Canary Island, one of the main tourist destinations in the world, which receives over fifteen million tourists a year. Using moderated mediation analyses, the study confirms our hypothesis that employees’ perceptions of diversity management have a positive and significant direct effect on job satisfaction. In addition, an indirect effect through employees’ organizational commitment was found. Results support the moderating role of age, but not of ethnic origin or gender on the proposed mediation. From a managerial perspective, hoteliers should be encouraged to consider diversity management when they plan their human resource policies due to its positive effects on employees’ job satisfaction and organizational commitment.
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2020.102698
Source: International Journal of Hospitality Management[ISSN 0278-4319],v. 91, (Octubre 2020)
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