Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/72758
Title: The sequential relationships of hotel employees' perceived justice, commitment, and organizational citizenship behaviour in a high unemployment context
Authors: Aguiar Quintana, Juana Teresa 
Araujo Cabrera, Yazmina Gloria 
Park, Sangwon
UNESCO Clasification: 531290 Economía sectorial: turismo
Keywords: Organizational Citizenship Behaviour
Organizational Commitment
Hoteles
Recursos humanos
Issue Date: 2020
Journal: Tourism Management Perspectives 
Abstract: The aim of this study is to examine the relationship between justice perceptions of hotel employees in international hotels and work-related variables, such as organizational commitment and organizational citizenship behaviours. The hypotheses were examined by collecting data from over 200 employees currently working for eight international upscale hotels located in the Canary Islands (Spain) during the economic crisis period with a high unemployment level. This paper proposes multiple dimensions of employee justice, organizational commitment, and citizenship behaviours, which allows for identifying the relative importance of justice concepts to explain various aspects of organizational outcomes. While distributive justice and interactional justice have positive influences on continuous and affective commitments, only distributive justice leads to normative commitment. Continuous commitment is a specific type which positively influences all three types of organizational citizenship behaviours. The discussion sections indicate theoretical and practical implications of the findings.
URI: http://hdl.handle.net/10553/72758
ISSN: 2211-9736
DOI: 10.1016/j.tmp.2020.100676
Source: Tourism Management Perspectives[ISSN 2211-9736], n. 35, 100676
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