Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/71257
Title: Employment in tourism: the jaws of the snake in the hotel industry
Authors: Melián González, Santiago 
Bulchand Gidumal, Jacques 
UNESCO Clasification: 531290 Economía sectorial: turismo
530710 Teoría y modelos de empleo
Keywords: Turismo
Employment
Human Resources
Information and Communication Technologies
Empleo, et al
Issue Date: 2020
Journal: Tourism Management 
Abstract: For many years, the capacity of technologies to automate jobs was more visible in industrial settings. However, the latest advances have generated systems (through self-service technologies, online and mobile applications, and robots) that are capable of replacing human tasks in service environments. The question is whether these trends are already taking place in the tourism industry. Using data from hotels in Spain, France, Germany, and Europe as a whole, this research demonstrates that in the past 10 years, there has been a decrease in the intensity of the human labor required. This trend is occurring especially in high-end hotels, and it points to a reduction in human labor in the hotel industry.
URI: http://hdl.handle.net/10553/71257
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2020.104123
Source: Tourism Management [ISSN 0261-5177],v. 80, 104123, (Octubre 2020)
Appears in Collections:Artículos
Show full item record

SCOPUSTM   
Citations

12
checked on Nov 27, 2022

WEB OF SCIENCETM
Citations

6
checked on Oct 2, 2022

Page view(s)

108
checked on Oct 1, 2022

Google ScholarTM

Check

Altmetric


Share



Export metadata



Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.