Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/71257
Título: Employment in tourism: the jaws of the snake in the hotel industry
Autores/as: Melián González, Santiago 
Bulchand Gidumal, Jacques 
Clasificación UNESCO: 531290 Economía sectorial: turismo
530710 Teoría y modelos de empleo
Palabras clave: Turismo
Employment
Human Resources
Information and Communication Technologies
Empleo, et al.
Fecha de publicación: 2020
Publicación seriada: Tourism Management 
Resumen: For many years, the capacity of technologies to automate jobs was more visible in industrial settings. However, the latest advances have generated systems (through self-service technologies, online and mobile applications, and robots) that are capable of replacing human tasks in service environments. The question is whether these trends are already taking place in the tourism industry. Using data from hotels in Spain, France, Germany, and Europe as a whole, this research demonstrates that in the past 10 years, there has been a decrease in the intensity of the human labor required. This trend is occurring especially in high-end hotels, and it points to a reduction in human labor in the hotel industry.
URI: http://hdl.handle.net/10553/71257
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2020.104123
Fuente: Tourism Management [ISSN 0261-5177],v. 80, 104123, (Octubre 2020)
Colección:Artículos
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