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Title: The relationship between perceived crowding and cyberloafing in open offices at Iranian IT-based companies
Authors: Zoghbi-Manrique-de-Lara, Pablo 
Sharifiatashgah, Maryamsadat
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: Cyberloafing
Density At Work
Open-Plan Offices
Perceived Crowding
Physical Workspace, et al
Issue Date: 2021
Journal: Cognition, Technology and Work 
Abstract: The aim of this study is to explore whether aspects of the physical work environment cause employee cyberloafing, which is defined as employee misuse of the company’s Internet connection for personal purposes. Drawing on conservation of resources theory, the paper proposes that perceived crowding arises as a result of scarce physical space resources, which lead employees to engage in cyberloafing through feelings of stress and emotional conflict, as well as through their experiences of lack of trust and compassion at work. Data were collected from 299 respondents working in open offices at four Iranian IT-based companies in Tehran. Structural equation modelling results showed a significant positive association between crowding and cyberloafing, stress, and emotional conflict, while there was a negative association with trust, and compassion. Only trust and compassion mediated the relationship between crowding and cyberloafing. Findings suggest that crowding is certainly an unlisted cause of cyberloafing and, hence, that not only psychosocial but also physical arrangements at work need to be taken into consideration to guard against its emergence.
ISSN: 1435-5566
DOI: 10.1007/s10111-020-00627-y
Source: Cognition, Technology and Work[ISSN 1435-5566], n. 23, p. 331–342
Appears in Collections:Artículos
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