Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/52366
Title: Quality management in virtual education: Management indicators for continuous improvement
Authors: Melián Alzola, Lucía 
Padrón Robaina, Víctor Ignacio 
Espino, Tomás F. 
UNESCO Clasification: 531204 Educación
Keywords: Total quality management
Virtual higher education
Student satisfaction
Issue Date: 2005
Publisher: Springer 
Journal: IFIP Advances in Information and Communication Technology 
Conference: IFIP TC3 WG3.7, 6th International Working Conference on Information Technology in Educational Management, ITEM 2004 
Abstract: The important mission of the university institution in society as a body creating and transmitting knowledge justifies higher education being one of the main players in the application of new information and communications technologies (ICTs) in an attempt to exploit the significant advantages that their development can bring to the activity. However, the virtual university faces the challenge of analyzing how the new educational format alters the knowledge learnt in quality management in traditional higher education. New parameters, models and indicators will have to be defined, and new competitive bases will have to be promoted.
URI: http://hdl.handle.net/10553/52366
ISBN: 0387240446
ISSN: 1868-4238
Source: IFIP Advances in Information and Communication Technology [ISSN 1868-4238], v. 170, p. 141-150
Appears in Collections:Actas de congresos
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