Quality management in virtual education: Management indicators for continuous improvement

Abstract

The important mission of the university institution in society as a body creating and transmitting knowledge justifies higher education being one of the main players in the application of new information and communications technologies (ICTs) in an attempt to exploit the significant advantages that their development can bring to the activity. However, the virtual university faces the challenge of analyzing how the new educational format alters the knowledge learnt in quality management in traditional higher education. New parameters, models and indicators will have to be defined, and new competitive bases will have to be promoted.