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Title: The outsourcing process oriented to the development of relational capabilities in hotels
Authors: Espino Rodríguez, Tomás Francisco 
Rodríguez Díaz, Manuel 
UNESCO Clasification: 531290 Economía sectorial: turismo
5311 Organización y dirección de empresas
Keywords: Hoteles
Responsabilidad social corporativa
Issue Date: 2007
Journal: Tourism Management in the 21st Century
Abstract: This work proposes a methodology to analyze the outsourcing process in hotels, from the perspective of internal and relational capabilities and the creation of value to the end consumer. This methodology has three stages. The first is the quality analysis, which determines the process, the activities and the creation of value. The second is a strategic analysis of the firm's internal and relational view in order to determine the activities to be outsourced. The final stage is the implementation of the outsourcing process, where the desired level of development relational capabilities in each of the activities to be outsourced is established and the most suitable service company selected. In that third stage, an example of possible hotel activities susceptible to outsourcing is presented, with an explanation of how the relational capabilities and the service companies have to be evaluated.
ISBN: 9781600217104
Source: Tourism Management in the 21st Century, p. 293-307
Appears in Collections:Capítulo de libro
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