Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/43761
DC FieldValueLanguage
dc.contributor.authorEspino Rodríguez, Tomás Franciscoen_US
dc.contributor.authorRodríguez Díaz, Manuelen_US
dc.date.accessioned2018-11-21T17:38:36Z-
dc.date.available2018-11-21T17:38:36Z-
dc.date.issued2007en_US
dc.identifier.isbn9781600217104-
dc.identifier.urihttp://hdl.handle.net/10553/43761-
dc.description.abstractThis work proposes a methodology to analyze the outsourcing process in hotels, from the perspective of internal and relational capabilities and the creation of value to the end consumer. This methodology has three stages. The first is the quality analysis, which determines the process, the activities and the creation of value. The second is a strategic analysis of the firm's internal and relational view in order to determine the activities to be outsourced. The final stage is the implementation of the outsourcing process, where the desired level of development relational capabilities in each of the activities to be outsourced is established and the most suitable service company selected. In that third stage, an example of possible hotel activities susceptible to outsourcing is presented, with an explanation of how the relational capabilities and the service companies have to be evaluated.en_US
dc.languageengen_US
dc.relation.ispartofTourism Management in the 21st Centuryen_US
dc.sourceTourism Management in the 21st Century, p. 293-307en_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject5311 Organización y dirección de empresasen_US
dc.subject.otherHotelesen_US
dc.subject.otherResponsabilidad social corporativaen_US
dc.titleThe outsourcing process oriented to the development of relational capabilities in hotelsen_US
dc.typeinfo:eu-repo/semantics/bookParten_US
dc.typeBooken_US
dc.identifier.scopus84895220282-
dc.contributor.authorscopusid8582478200-
dc.contributor.authorscopusid23976518500-
dc.description.lastpage307-
dc.description.firstpage293-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Capítulo de libroen_US
dc.utils.revisionen_US
dc.date.coverdateDiciembre 2007
dc.identifier.ulpgces
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0002-4292-504X-
crisitem.author.orcid0000-0003-2513-418X-
crisitem.author.fullNameEspino Rodríguez, Tomás Francisco-
crisitem.author.fullNameRodríguez Díaz, Manuel-
Appears in Collections:Capítulo de libro
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