Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/42633
Title: Dimensions of employee satisfaction as determinants of organizational commitment in the hotel industry
Authors: García Almeida, Desiderio Juan 
Fernandez-Monroy, Margarita 
De Saa Pérez, Petra 
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: Recursos humanos
Hoteles
Issue Date: 2015
Publisher: 1090-8471
Journal: Human Factors and Ergonomics In Manufacturing 
Abstract: In today's dynamic environment, the role of employees and their level of organizational commitment are becoming increasingly important for business success, which is especially relevant for the service industry in general and for the tourism sector in particular because of problems associated with employee turnover, loyalty strategies with the customer, and so forth. Employee satisfaction is considered an essential ingredient for developing organizational commitment. The main purpose of this study is to analyze the influence of different facets of employee job satisfaction, that is, job conditions, reward system, relations with superiors and co-workers, organizational human resources (HR) policies, on employees' organizational commitment in the hotel industry. The research hypotheses are tested with a sample of 760 hotel employees on Gran Canaria, Spain. The results show the relevance of the working conditions, direct rewards, relationships with managers, and theHR policies in order to develop a high level of organizational commitment.
URI: http://hdl.handle.net/10553/42633
ISSN: 1090-8471
DOI: 10.1002/hfm.20539
Source: Human Factors And Ergonomics In Manufacturing & Service Industries[ISSN 1090-8471],v. 25 (2), p. 153-165
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