Please use this identifier to cite or link to this item:
http://hdl.handle.net/10553/40084
Title: | Antecedents and consequences of destination image gap | Authors: | Martín-Santana, Josefa D. Beerli-Palacio, Asunción Nazzareno, Patrizio Antonino |
UNESCO Clasification: | 531290 Economía sectorial: turismo | Keywords: | Destination image Destination image gap Image gap formation Tourism marketing Tourist loyalty, et al |
Issue Date: | 2017 | Journal: | Annals of Tourism Research | Abstract: | The purpose of this study is to examine the antecedents that explain changes to the image that first-time tourists have (pre- and post-visit image gap) of a destination and its impact on satisfaction and loyalty through the design and validation of a model. The research has been carried out using a sample of 411 tourists in Tenerife (Spain). The involvement with the trip, the time dedicated to the search for information, and the number of attractions visited influence the change in cognitive image. The factors that explain the time spent searching for information are uncertainty, involvement, and duration and intensity of the visit. The positive gap in the image generates greater satisfaction, which has a positive impact in the loyalty. | URI: | http://hdl.handle.net/10553/40084 | ISSN: | 0160-7383 | DOI: | 10.1016/j.annals.2016.11.001 | Source: | Annals of Tourism Research[ISSN 0160-7383],v. 62, p. 13-25 |
Appears in Collections: | Artículos |
SCOPUSTM
Citations
145
checked on Nov 3, 2024
WEB OF SCIENCETM
Citations
124
checked on Nov 3, 2024
Page view(s)
62
checked on Sep 23, 2023
Google ScholarTM
Check
Altmetric
Share
Export metadata
Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.