Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/40084
Title: Antecedents and consequences of destination image gap
Authors: Martín-Santana, Josefa D. 
Beerli-Palacio, Asunción 
Nazzareno, Patrizio Antonino
UNESCO Clasification: 531290 Economía sectorial: turismo
Keywords: Destination image
Destination image gap
Image gap formation
Tourism marketing
Tourist loyalty
Tourist satisfaction
Issue Date: 2017
Journal: Annals of Tourism Research 
Abstract: The purpose of this study is to examine the antecedents that explain changes to the image that first-time tourists have (pre- and post-visit image gap) of a destination and its impact on satisfaction and loyalty through the design and validation of a model. The research has been carried out using a sample of 411 tourists in Tenerife (Spain). The involvement with the trip, the time dedicated to the search for information, and the number of attractions visited influence the change in cognitive image. The factors that explain the time spent searching for information are uncertainty, involvement, and duration and intensity of the visit. The positive gap in the image generates greater satisfaction, which has a positive impact in the loyalty.
URI: http://hdl.handle.net/10553/40084
ISSN: 0160-7383
DOI: 10.1016/j.annals.2016.11.001
Source: Annals of Tourism Research[ISSN 0160-7383],v. 62, p. 13-25
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