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Title: The impact of employee-oriented CSR on quality of life: evidence from the hospitality industry
Authors: González-De-la-Rosa, Manuel
Armas-Cruz, Yaiza
Dorta Afonso, Daniel 
García-Rodríguez, Francisco J.
UNESCO Clasification: 5311 Organización y dirección de empresas
531290 Economía sectorial: turismo
Keywords: Corporate Social Responsibility (Csr)
Employee-Oriented Csr
Hospitality Management
Quality Of Life (Qol)
Stakeholder Theory
Issue Date: 2023
Journal: Tourism Management 
Abstract: This paper builds on recent corporate social responsibility (CSR) literature and on stakeholder theory. Our aim is to analyze the direct and indirect effects of employee-oriented CSR on hotel workers' quality of life (QoL). Based on survey collected from a sample of hotel employees in the Canary Islands (Spain), relationships were empirically examined through partial least square structural equation modeling (PLS-SEM). This study confirms that workers' perceptions of employee-oriented CSR positively and directly enhance their QoL. We found indirect positive effects through several mediators. Our results highlight the key role of working conditions, task significance, turnover intentions, and intrinsic quality on the relationship between employee-oriented CSR and QoL. Moreover, hotel service quality level is an antecedent of employee-oriented CSR. These findings advance the literature on CSR and reveal important managerial implications, especially in a post-pandemic scenario in which workers’ overall QoL is essential to ensure no one is left behind.
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2023.104740
Source: Tourism Management [EISSN 0261-5177], v. 97, (Agosto 2023)
Appears in Collections:Artículos
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