Teaching organizational behavior in the bachelor of tourism through the case study method

Abstract

The aim of this research was to design a seven-session case method intervention to be used as part of the organizational behavior course to achieve a high level of students' satisfaction. Ninety-two students took part in the case method intervention. A final questionnaire showed that participants were very satisfied with the case study method and that this teaching method should be applied in other courses of the bachelor of tourism in order to increase tourism students’ satisfaction with their studies. Implications for theory and practice are discussed and directions for future research pointed out.