Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/75876
Título: Is cyberloafing a new way to harm client satisfaction?: a case of students' satisfaction with teaching service
Autores/as: Zoghbi Manrique Lara, Pablo 
Clasificación UNESCO: 5801 Teoría y métodos educativos
531104 Organización de recursos humanos
Palabras clave: Cyberloafing
Cyberslacking
Job Neglect
Online Workplace Deviance
Service Satisfaction, et al.
Fecha de publicación: 2009
Publicación seriada: Proceedings Of The Iadis International Conference Www/Internet 2009, Icwi 2009
Conferencia: IADIS International Conference WWW/Internet 2009, ICWI 2009 
Resumen: Cyberloafing describes voluntary acts of employees using their companies' Internet access for non-work related purposes during working hours. Those cyber activities are generally conceptualized as a form of workplace production deviance and prior studies consistently suggested that cyberloafing is prevalent and is a perennial cause of concern for many companies. However, the results supporting the negative impact of cyberloafing on organizational effectiveness are hardly conclusive. This gap seems even more apparent in the particular case of client satisfaction with services. Accordingly, this paper extends previous cyberloafing literature by using SEM to examine the relationship between cyberloafing and client satisfaction operationalized as student satisfaction with teaching service. Data were collected from 270 teachers and 15, 367 students at a Spanish university. Results support that cyberloafing influence technical (unlike functional) student satisfaction with teaching service. Findings call attention to the role that cyberloafing may play in harming effectiveness in service organizations.
URI: http://hdl.handle.net/10553/75876
ISBN: 9789728924935
Fuente: Proceedings of the IADIS International Conference WWW/Internet 2009, ICWI 2009[EISSN ],v. 1, p. 423-430, (Enero 2009)
Colección:Actas de congresos
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