Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/75876
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dc.contributor.authorZoghbi Manrique Lara, Pabloen_US
dc.date.accessioned2020-11-24T10:47:37Z-
dc.date.available2020-11-24T10:47:37Z-
dc.date.issued2009en_US
dc.identifier.isbn9789728924935en_US
dc.identifier.otherScopus-
dc.identifier.urihttp://hdl.handle.net/10553/75876-
dc.description.abstractCyberloafing describes voluntary acts of employees using their companies' Internet access for non-work related purposes during working hours. Those cyber activities are generally conceptualized as a form of workplace production deviance and prior studies consistently suggested that cyberloafing is prevalent and is a perennial cause of concern for many companies. However, the results supporting the negative impact of cyberloafing on organizational effectiveness are hardly conclusive. This gap seems even more apparent in the particular case of client satisfaction with services. Accordingly, this paper extends previous cyberloafing literature by using SEM to examine the relationship between cyberloafing and client satisfaction operationalized as student satisfaction with teaching service. Data were collected from 270 teachers and 15, 367 students at a Spanish university. Results support that cyberloafing influence technical (unlike functional) student satisfaction with teaching service. Findings call attention to the role that cyberloafing may play in harming effectiveness in service organizations.en_US
dc.languagespaen_US
dc.relation.ispartofProceedings Of The Iadis International Conference Www/Internet 2009, Icwi 2009en_US
dc.sourceProceedings of the IADIS International Conference WWW/Internet 2009, ICWI 2009[EISSN ],v. 1, p. 423-430, (Enero 2009)en_US
dc.subject5801 Teoría y métodos educativosen_US
dc.subject531104 Organización de recursos humanosen_US
dc.subject.otherCyberloafingen_US
dc.subject.otherCyberslackingen_US
dc.subject.otherJob Neglecten_US
dc.subject.otherOnline Workplace Devianceen_US
dc.subject.otherService Satisfactionen_US
dc.subject.otherTeaching Satisfactionen_US
dc.titleIs cyberloafing a new way to harm client satisfaction?: a case of students' satisfaction with teaching serviceen_US
dc.typeinfo:eu-repo/semantics/conferenceObjecten_US
dc.typeConferenceObjecten_US
dc.relation.conferenceIADIS International Conference WWW/Internet 2009, ICWI 2009en_US
dc.identifier.scopus84946557928-
dc.contributor.authorscopusid23483233800-
dc.description.lastpage430en_US
dc.description.firstpage423en_US
dc.relation.volume1en_US
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Actas de congresosen_US
dc.utils.revisionen_US
dc.date.coverdateEnero 2009en_US
dc.identifier.conferenceidevents121553-
dc.identifier.ulpgcen_US
dc.contributor.buulpgcBU-ECOen_US
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptGIR TIDES: Economía, medioambiente, sostenibilidad y turismo-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0001-8056-0988-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameZoghbi Manrique Lara, Pablo-
crisitem.event.eventsstartdate19-11-2009-
crisitem.event.eventsenddate22-11-2009-
Appears in Collections:Actas de congresos
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