Please use this identifier to cite or link to this item:
Title: Hotels in contexts of uncertainty: measuring organisational resilience
Authors: Melián Alzola, Lucía 
Fernández Monroy, Margarita 
Hidalgo-Peñate, Marisa
UNESCO Clasification: 531290 Economía sectorial: turismo
Keywords: Change
Resilience, et al
Issue Date: 2020
Journal: Tourism Management Perspectives 
Abstract: The tourism industry faces multiple changes (economic crises, climate change, technology innovation…). Because of this vulnerability, as evidenced by the COVID-19 pandemic, the study of hotel resilience is a key issue for the survival and competitiveness of organisations and destinations. Therefore, this paper proposes a holistic model to measure organisational resilience. To that end, it aims to analyse the determinants of organisational resilience, i.e. predictors of resilience (strategy and change), and to assess how they contribute to hotel resilience and performance. Firstly, the hotel context in the Canary Islands is examined to identify the level of impact, frequency and predictability of each type of change. Secondly, scales development and validation were conducted. Finally, the proposed model is validated. Findings confirm that the strategy and change dimensions have a considerable effect on hotel resilience, which positively influences hotel performance. Discussion provides hotel managers with guidelines to improve organisational resilience and performance.
ISSN: 2211-9736
DOI: 10.1016/j.tmp.2020.100747
Source: Tourism Management Perspectives[ISSN 2211-9736],v. 36, (Octubre 2020)
Appears in Collections:Artículos
Show full item record

Google ScholarTM




Export metadata

Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.