Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/74896
Título: Hotels in contexts of uncertainty: measuring organisational resilience
Autores/as: Melián Alzola, Lucía 
Fernández Monroy, Margarita 
Hidalgo-Peñate, Marisa
Clasificación UNESCO: 531290 Economía sectorial: turismo
Palabras clave: Change
Crisis
Hotel
Performance
Resilience, et al.
Fecha de publicación: 2020
Publicación seriada: Tourism Management Perspectives 
Resumen: The tourism industry faces multiple changes (economic crises, climate change, technology innovation…). Because of this vulnerability, as evidenced by the COVID-19 pandemic, the study of hotel resilience is a key issue for the survival and competitiveness of organisations and destinations. Therefore, this paper proposes a holistic model to measure organisational resilience. To that end, it aims to analyse the determinants of organisational resilience, i.e. predictors of resilience (strategy and change), and to assess how they contribute to hotel resilience and performance. Firstly, the hotel context in the Canary Islands is examined to identify the level of impact, frequency and predictability of each type of change. Secondly, scales development and validation were conducted. Finally, the proposed model is validated. Findings confirm that the strategy and change dimensions have a considerable effect on hotel resilience, which positively influences hotel performance. Discussion provides hotel managers with guidelines to improve organisational resilience and performance.
URI: http://hdl.handle.net/10553/74896
ISSN: 2211-9736
DOI: 10.1016/j.tmp.2020.100747
Fuente: Tourism Management Perspectives[ISSN 2211-9736],v. 36, (Octubre 2020)
Colección:Artículos
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