Please use this identifier to cite or link to this item:
http://hdl.handle.net/10553/71467
| Title: | SERVQUAL: Its applicability in electronic commerce B2C | Authors: | Melián Alzola, Lucía Padrón Robaina, Víctor Ignacio |
UNESCO Clasification: | 531211 Comercio | Keywords: | Comercio electrónico | Issue Date: | 2006 | Journal: | Quality control and applied statistics | URI: | http://hdl.handle.net/10553/71467 | ISSN: | 0033-5207 | Source: | Quality control and applied statistics[ISSN 0033-5207],v. 51 (3), p. 281-282 | URL: | http://dialnet.unirioja.es/servlet/articulo?codigo=4618200 |
| Appears in Collections: | Artículos |
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