Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/71467
Title: SERVQUAL: Its applicability in electronic commerce B2C
Authors: Melián Alzola, Lucía 
Padrón Robaina, Víctor Ignacio 
UNESCO Clasification: 531211 Comercio
Keywords: Comercio electrónico
Issue Date: 2006
Journal: Quality control and applied statistics
URI: http://hdl.handle.net/10553/71467
ISSN: 0033-5207
Source: Quality control and applied statistics[ISSN 0033-5207],v. 51 (3), p. 281-282
URL: http://dialnet.unirioja.es/servlet/articulo?codigo=4618200
Appears in Collections:Artículos
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