Planning as the base for efficient management of ICT: The case of ULPGC

Abstract

Challenges produced as a result of the vertiginous advance in computer and communication science are extremely difficult to meet, especially for public universities. In this paper, we propose a methodology for the development of strategic information system (IS) and information and communication technology (ICT) plans in higher education and we present the application of this planning procedure to the Las Palmas de Gran Canaria University. A formal planning process is needed in higher education to meet the needs of all agents participating in the universities. Thus, the proposed methodology is composed of nine steps and involves the whole of the university community, not just IS/ICT technicians. These nine phases, derived from strategic planning procedures, are preplanning, external environment assessment, internal evaluation, strategic interest themes identification, mission and vision statements declaration, strategic axes identification, goals and strategies definition, project and specific actions definition and implementation and evaluation. In this paper we also present in detail the process carried out in ULPGC using the proposed methodology and the results in “The Plan for InfoTech Systems and Communications ULPGC 2003–2006”, which is at present in its implementation or execution phase.