Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/52371
Title: Quality in electronic commerce B2C: Perceptions, expectations and importance
Authors: Alzola, Lucía Melián
Robaina, Víctor Padrón 
Issue Date: 2006
Publisher: 0264-2069
Journal: Service Industries Journal 
URI: http://hdl.handle.net/10553/52371
ISSN: 0264-2069
DOI: 10.1080/02642060600850873
Source: Service Industries Journal[ISSN 0264-2069],v. 26, p. 671-687
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