Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/52360
Title: Risks and benefits of outsourcing hotel operations: A comparison between Scotland and Taiwan
Authors: Espino-Rodríguez, Tomás F. 
Lai, Pei Chun
Baum, Tom
Keywords: Empirical-Examination
Supply Chain
Capabilities
Firm
Impact, et al
Issue Date: 2012
Publisher: 1354-8166
Journal: Tourism Economics 
Abstract: This paper examines the use of outsourcing in the activities comprising hotel operations in Scotland and Taiwan. Outsourcing is a key process integrated into the design of the supply chain management. The research also focuses on empirically identifying the role of the outsourcing strategy in hotels. To this end, the authors propose two hypotheses to study the relationship between the benefits and risks of outsourcing and the tendency to use third-party organizations. These hypotheses are analysed and tested in the two regions. The study was conducted on a representative sample of 118 hotels in Scotland and Taiwan. A questionnaire was used to obtain the findings. The results indicate that the principal candidates for outsourcing are the activities requiring technical skills and those services not involving direct contact with guests. No significant differences were found between the current levels of outsourcing in Scottish and Taiwanese hotels. The findings indicate that a stronger perception of the risks and benefits of outsourcing has a greater influence on outsourcing strategy. Furthermore, in the case of Scottish hotels, it is the benefits that determine the level of outsourcing, while it is the risks that do so in Taiwanese hotels. This work contributes to the literature on outsourcing from a services perspective.
URI: http://hdl.handle.net/10553/52360
ISSN: 1354-8166
DOI: 10.5367/te.2012.0109
Source: Tourism Economics[ISSN 1354-8166],v. 18, p. 95-120
Appears in Collections:Artículos
Show full item record

SCOPUSTM   
Citations

16
checked on Apr 11, 2021

WEB OF SCIENCETM
Citations

14
checked on Apr 11, 2021

Page view(s)

16
checked on Apr 11, 2021

Google ScholarTM

Check

Altmetric


Share



Export metadata



Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.