Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/44352
Título: Good moves, mistakes and unexpected events in an initiative to improve public management in the ICT service provision at a university
Autores/as: Melián González, Santiago 
Bulchand Gidumal, Jacques 
Clasificación UNESCO: 5909 Administración pública
Palabras clave: Universidades
Tecnologías de la información
Fecha de publicación: 2009
Editor/a: 0020-8523
Publicación seriada: International Review of Administrative Sciences 
Resumen: New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on practices such as outsourcing and the development of internal markets. This article presents a public university management action comprising the creation of an information and communications technology service enterprise. The bases for this initiative include theoretical approaches as well as practical issues. The value of this work is that it studies the referred initiative implantation process and its subsequent effects. The case method is used to analyse some theoretical proposals of new public management. The result is that good moves, mistakes and unforeseen consequences have been found, making it a source of learning for academics and professionals in this field.
URI: http://hdl.handle.net/10553/44352
ISSN: 0020-8523
DOI: 10.1177/0020852309104176
Fuente: International Review of Administrative Sciences[ISSN 0020-8523],v. 75, p. 271-291
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