|Title:||Good moves, mistakes and unexpected events in an initiative to improve public management in the ICT service provision at a university||Authors:||Melián González, Santiago
Bulchand Gidumal, Jacques
|UNESCO Clasification:||5909 Administración pública||Keywords:||Universidades
Tecnologías de la información
|Issue Date:||2009||Publisher:||0020-8523||Journal:||International Review of Administrative Sciences||Abstract:||New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on practices such as outsourcing and the development of internal markets. This article presents a public university management action comprising the creation of an information and communications technology service enterprise. The bases for this initiative include theoretical approaches as well as practical issues. The value of this work is that it studies the referred initiative implantation process and its subsequent effects. The case method is used to analyse some theoretical proposals of new public management. The result is that good moves, mistakes and unforeseen consequences have been found, making it a source of learning for academics and professionals in this field.||URI:||http://hdl.handle.net/10553/44352||ISSN:||0020-8523||DOI:||10.1177/0020852309104176||Source:||International Review of Administrative Sciences[ISSN 0020-8523],v. 75, p. 271-291|
|Appears in Collections:||Artículos|
Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.