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Title: Good moves, mistakes and unexpected events in an initiative to improve public management in the ICT service provision at a university
Authors: Melián González, Santiago 
Bulchand Gidumal, Jacques 
UNESCO Clasification: 5909 Administración pública
Keywords: Universidades
Tecnologías de la información
Issue Date: 2009
Publisher: 0020-8523
Journal: International Review of Administrative Sciences 
Abstract: New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on practices such as outsourcing and the development of internal markets. This article presents a public university management action comprising the creation of an information and communications technology service enterprise. The bases for this initiative include theoretical approaches as well as practical issues. The value of this work is that it studies the referred initiative implantation process and its subsequent effects. The case method is used to analyse some theoretical proposals of new public management. The result is that good moves, mistakes and unforeseen consequences have been found, making it a source of learning for academics and professionals in this field.
ISSN: 0020-8523
DOI: 10.1177/0020852309104176
Source: International Review of Administrative Sciences[ISSN 0020-8523],v. 75, p. 271-291
Appears in Collections:Artículos
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