Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/43783
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dc.contributor.authorBulchand Gidumal, Jacquesen_US
dc.contributor.authorMelián González, Santiagoen_US
dc.contributor.authorGonzález Lopez-Valcarcel, Beatrizen_US
dc.contributor.otherValcarcel, Bea-
dc.contributor.otherBulchand-Gidumal, Jacques-
dc.contributor.otherMelian-Gonzalez, Santiago-
dc.date.accessioned2018-11-21T17:48:34Z-
dc.date.available2018-11-21T17:48:34Z-
dc.date.issued2013en_US
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10553/43783-
dc.description.abstractTo what extent do the ratings of hotels in social media depend on the hotels themselves and to what extent do they depend on the destination of the hotel? That is, if we were able to place a hotel with the same characteristics and services at two different destinations, would both have the same rating or would they differ? By using multilevel regression analysis, we have quantified the extent to which differences in client satisfaction with hotels can be attributed to the destination in which the hotels are located. We have measured this through ratings provided through social media outlets. Data downloaded from TripAdvisor from a sample of 7173 hotels were used. After controlling for specific variables, an 11.38% of the variance could be attributed to the destination. Thus, both hotels and destination management organizations (DMOs) are involved in client satisfaction and must work jointly to secure it.en_US
dc.languageengen_US
dc.publisher0278-4319
dc.relation.ispartofInternational Journal of Hospitality Managementen_US
dc.sourceInternational Journal of Hospitality Management[ISSN 0278-4319],v. 35, p. 44-47en_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherHotelesen_US
dc.subject.otherSatisfacción de los clientesen_US
dc.titleA social media analysis of the contribution of destinations to client satisfaction with hotelsen_US
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1016/j.ijhm.2013.05.003
dc.identifier.scopus84879312030-
dc.identifier.isi000328592100007-
dcterms.isPartOfInternational Journal Of Hospitality Management
dcterms.sourceInternational Journal Of Hospitality Management[ISSN 0278-4319],v. 35, p. 44-47
dc.contributor.authorscopusid26665255800-
dc.contributor.authorscopusid24280548000-
dc.contributor.authorscopusid6507677112-
dc.description.lastpage47-
dc.description.firstpage44-
dc.relation.volume35-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.identifier.wosWOS:000328592100007-
dc.contributor.daisngid2851372-
dc.contributor.daisngid2577393-
dc.contributor.daisngid7008994
dc.contributor.daisngid1229412-
dc.identifier.investigatorRIDA-9891-2010-
dc.identifier.investigatorRIDK-6642-2014-
dc.identifier.investigatorRIDNo ID-
dc.utils.revisionen_US
dc.contributor.wosstandardWOS:Bulchand-Gidumal, J
dc.contributor.wosstandardWOS:Melian-Gonzalez, S
dc.contributor.wosstandardWOS:Lopez-Valcarcel, BG
dc.date.coverdateDiciembre 2013
dc.identifier.ulpgces
dc.description.sjr1,673
dc.description.jcr1,837
dc.description.sjrqQ1
dc.description.jcrqQ1
dc.description.ssciSSCI
dc.description.erihplusERIH PLUS
item.fulltextSin texto completo-
item.grantfulltextnone-
crisitem.author.deptGIR TIDES: Emprendimiento, Empresa Digital e Innovación-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptGIR TIDES: Emprendimiento, Empresa Digital e Innovación-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptGIR Economía de la salud y políticas públicas-
crisitem.author.deptDepartamento de Métodos Cuantitativos en Economía y Gestión-
crisitem.author.orcid0000-0001-8522-2013-
crisitem.author.orcid0000-0002-7662-3154-
crisitem.author.orcid0000-0002-5571-3257-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.parentorgDepartamento de Métodos Cuantitativos en Economía y Gestión-
crisitem.author.fullNameBulchand Gidumal, Jacques-
crisitem.author.fullNameMelián González, Santiago-
crisitem.author.fullNameGonzález Lopez-Valcarcel, Beatriz-
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