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Title: Human resource systems as antecedents of hotel industry market orientation: An empirical study in the Canary Islands, Spain
Authors: Quintana Déniz, Agustín de Jesús 
Beerli Palacio, María Asunción 
Martín Santana, Josefa Delia 
UNESCO Clasification: 531290 Economía sectorial: turismo
Keywords: Recursos humanos
Issue Date: 2007
Publisher: 0278-4319
Journal: International Journal of Hospitality Management 
Abstract: This paper studies how the different dimensions determining the human resource management system (recruiting, training, evaluation and compensation) influence the market orientation of hotels. There is also an exploratory analysis of the differences in the human resource management systems according to the following hotel classification data: star rating, size, ownership, time-share offer, type of location, customer satisfaction and profitability.
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2006.07.007
Source: International Journal of Hospitality Management[ISSN 0278-4319],v. 26, p. 854-870
Appears in Collections:Artículos
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