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Title: The influence of human resource management in savings bank performance
Authors: De Saá Pérez, Petra 
García Falcón, Juan Manuel 
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: Recursos humanos
Issue Date: 2004
Publisher: 0264-2069
Journal: Service Industries Journal 
Abstract: The aim of this article was to analyse the value of human resources (HR) for competitive advantage and their influence on the firm's performance in the service industry. To achieve our goal, we have first proposed a resource-based framework to discuss the circumstances under which human resources can be a source of competitive advantage. Then, an empirical research was developed in the Spanish savings bank sector to analyse the relationship between HR management and the firm's performance. Our results, suggest that those savings banks which better combine their HR practices to create and to develop a strategic human capital pool have shown better levels of profitability and productivity.
ISSN: 0264-2069
DOI: 10.1080/02642060412331301252
Source: Service Industries Journal[ISSN 0264-2069],v. 24, p. 51-66
Appears in Collections:Artículos
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