Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/42640
Title: The influence of human resource management in savings bank performance
Authors: De Saá Pérez, Petra 
García Falcón, Juan Manuel 
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: Recursos humanos
Issue Date: 2004
Publisher: 0264-2069
Journal: Service Industries Journal 
Abstract: The aim of this article was to analyse the value of human resources (HR) for competitive advantage and their influence on the firm's performance in the service industry. To achieve our goal, we have first proposed a resource-based framework to discuss the circumstances under which human resources can be a source of competitive advantage. Then, an empirical research was developed in the Spanish savings bank sector to analyse the relationship between HR management and the firm's performance. Our results, suggest that those savings banks which better combine their HR practices to create and to develop a strategic human capital pool have shown better levels of profitability and productivity.
URI: http://hdl.handle.net/10553/42640
ISSN: 0264-2069
DOI: 10.1080/02642060412331301252
Source: Service Industries Journal[ISSN 0264-2069],v. 24, p. 51-66
Appears in Collections:Artículos
Show full item record

SCOPUSTM   
Citations

17
checked on Apr 18, 2021

Page view(s)

16
checked on Apr 18, 2021

Google ScholarTM

Check

Altmetric


Share



Export metadata



Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.