Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/42497
Título: Business process management (BPM) and e-government: An experience at University of Las Palmas de Gran Canaria (ULPGC)
Autores/as: Hernández Bolaños, Pablo Javier 
Rodríguez-Díaz, Jorge 
Clasificación UNESCO: 5311 Organización y dirección de empresas
Palabras clave: Business Process Management (BPM)
e-Government
Success critical factors
Fecha de publicación: 2016
Publicación seriada: IFIP Advances in Information and Communication Technology 
Conferencia: IFIP TC 3 International Conference on Stakeholders and Information Technology in Education (SaITE) 
IFIP TC 3 International Conference on Stakeholders and Information Technology in Education, SaITE 2016 
Resumen: The development of business process management (BPM) is a key factor to launch e-Government in a public organization. This development requires first identifying the components that make up the business process management and, second, implementing them. It is just this implementation which has been presented as one of the most complex milestones in the development of BPM. In this paper the authors show how to implement the components of BPM successfully based on construction that deploys an organizational initiative that addresses directly a problem expressing the organization and indirectly the implementation of BPM. This methodology is justified by a case study carried out in the ULPGC.
URI: http://hdl.handle.net/10553/42497
ISBN: 9783319546865
ISSN: 1868-4238
DOI: 10.1007/978-3-319-54687-2_11
Fuente: IFIP Advances in Information and Communication Technology[ISSN 1868-4238],v. 493, p. 114-123
Colección:Actas de congresos
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