Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/42461
Title: A study of why anomic employees harm co-workers: do uncompassionate feelings matter?
Authors: Zoghbi-Manrique-de-Lara, Pablo 
Guerra-Báez, Rita M. 
UNESCO Clasification: 5311 Organización y dirección de empresas
Keywords: Anomia
Compassion
Hospitality industry
Interpersonal deviance
Workplace deviance
Issue Date: 2018
Journal: Journal of Business Ethics 
Abstract: Although anomic feelings have been found to lead employees to unethical performance, little is known about why this relationship is possible. The aim of this study is to test a compassion-based explanation of why anomic employees harm co-workers by displaying interpersonal deviance. The prediction is made that once sociological anomie (from the Greek, an-: absence, and -nomos: law) enters organizations in the form of employees’ private feelings of anomie—i.e., “anomia”—, this anomia will individually move staff to be uncompassionate in the workplace. Three uncompassionate feelings toward co-workers are then hypothesized to mediate the relationship between anomia and interpersonal deviance: (i) negative judgments about others, (ii) over-identification, and (iii) isolation. Data were collected from 280 employees at ten hotels in the Canary Islands (Spain). The results indicated that (a) anomia was significantly and positively linked to uncompassionate feelings and interpersonal deviance, (b) but only negative judgments about others mediated the anomia effects on interpersonal deviance. Findings suggest to managers that by spreading ethical standards that discourage negative judgments about others in the workplace, they can neutralize the mechanisms leading anomia to interpersonal deviance.
URI: http://hdl.handle.net/10553/42461
ISSN: 0167-4544
DOI: 10.1007/s10551-016-3313-5
Source: Journal of Business Ethics[ISSN 0167-4544],v. 152, p. 1117-1132
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