Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/35357
Title: Task and contextual performance as reactions of hotel staff to labor outsourcing: The role of procedural justice
Authors: Zoghbi-Manrique-de-Lara, Pablo 
Ting-Ding, Jyh Ming 
UNESCO Clasification: 531290 Economía sectorial: turismo
Keywords: Outsourcing
Hotel industry
Procedural justice
Outsourcing of labor
Task performance
Contextual performance
Issue Date: 2017
Journal: Journal of Hospitality and Tourism Management 
Abstract: The purpose of this study is to examine the role that procedural justice (PJ) and job satisfaction play in increasing employees' performance in a context of labor outsourcing in the hospitality industry. Because organizational procedures are the methods routinely used by in-house staff to handle their job activities in the hotel outsourcing context, the paper hypothesizes that when procedures are fairly implemented, they encourage staff satisfaction with their jobs. In turn, this job satisfaction is expected to lead house employees to participate in individual-level task and contextual activities. Data obtained from 215 internal hotel employees working side by side with outsourced peers were analyzed. The results found that the perception of procedural justice (PJ) was significantly related to the increase in task and contextual performance, and to job satisfaction as a full mediator. Significant support for mediation was weaker in the case of task performance. Findings advise hotel managers to pay explicit attention to procedures used in outsourcing, discussing them with the affected parties to ensure that it is fairly implemented procedurally.
URI: http://hdl.handle.net/10553/35357
ISSN: 1447-6770
DOI: 10.1016/j.jhtm.2017.09.007
Source: Journal of Hospitality and Tourism Management[ISSN 1447-6770],v. 33, p. 51-61
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