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http://hdl.handle.net/10553/1868
| Title: | La medición de la calidad percibida en las empresas de servicios: su aplicación a las instituciones financieras | Authors: | Padrón Robaina, Víctor | Director: | García Falcón, Juan Manuel | UNESCO Clasification: | 531206 Finanzas y seguros 5312 Economía sectorial |
Keywords: | Gestión de la calidad | Issue Date: | 1995 | URI: | http://hdl.handle.net/10553/1868 | ISBN: | 978-84-691-6975-9 |
| Appears in Collections: | Tesis doctoral |
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