Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/132818
Title: Research on outsourcing by hotel firms: current state and future directions
Authors: Espino Rodríguez, Tomás F. 
UNESCO Clasification: 531290 Economía sectorial: turismo
5311 Organización y dirección de empresas
Keywords: Hotel outsourcing
Resilience
Service quality
Innovation
Industry 4.0
Issue Date: 2023
Journal: Tourism and Hospitality 
Abstract: This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necessary to define a new concept of outsourcing that reflects the new trends in tourism company management. Outsourcing has to be more sustainable and, therefore, contribute to the sustainable performance of the hotel, and it has to be related to other current topics in the hospitality literature. This reflection builds on the research conducted to date and proposes topics for current and future research. The paper proposes where outsourcing research should be heading, based on current research. The outsourcing of the future should be sustainable, consider its impact on the quality of service for end customers, facilitate the development of Industry 4.0, support innovation, and contribute to making the hotel more resilient. This paper on the direction hotel outsourcing research should take is the first critical examination of outsourcing, and it incorporates novel factors related to the new environmental management
URI: http://hdl.handle.net/10553/132818
ISSN: 2673-5768
DOI: 10.3390/tourhosp4010002
Source: Tourism Hospitality [ISSN 2673-5768], v. 4(1), p. 21-35 (Junio 2023)
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