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Title: Assessing the effects of leadership styles on employees’ outcomes in international hotels
Authors: Aguiar Quintana, Teresa 
Araujo Cabrera, Yasmina 
UNESCO Clasification: Materias
Keywords: Transformational Leadership
Transactional Leadership
Employee Extra-effort
Employee Satisfaction with the leader
Leader Effectiveness
Issue Date: 2014
Publisher: Servicio de Publicaciones y Difusión Científica de la Universidad de Las Palmas de Gran Canaria (ULPGC) 
Conference: II Foro Internacional de Turismo Maspalomas Costa Canaria (FITMCC 2014) 
Abstract: This study examines the effects of transformational, transactional, and non-transactional leadership on hotel employees’ outcomes including extra effort, perceived efficiency, and satisfaction with managers. Employees from eleven 4-star hotels in Spain provided the collected data. A series of statistical analyses (1) identify the elements of three leadership styles using a multi-factor leadership questionnaire (MLQ-5X), and (2) examine the effect of leadership styles on employees’ outcomes. The results of this study indicate that “idealized attributes” of transformational leadership and “contingent reward” from transactional leadership are the most important factors that positively affect all three outcomes (i.e., extra effort, perceived efficiency and satisfaction). Other than these two elements, the significant factors indicating positive or negative relationships vary depending on the types of individual outcomes. The discussion sections indicate theoretical and practical implications of the findings.
ISBN: 978-84-9042-158-1
Source: II Foro Internacional de Turismo Maspalomas Costa Canaria (FITMCC 2014). Congreso Internacional de sostenibilidad, competitividad e innovación en destinos insulares / coordinadores Juan Manuel Benítez del Rosario, Antonio González Molina y Claudia Breede Eyzaguirre. Competitividad - Destinos turísticos - Empresa turística, p. 757-785
Appears in Collections:Ponencias
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