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Title: It's worth it! High performance work systems for employee job satisfaction: The mediational role of burnout
Authors: Dorta-Afonso, Daniel 
Romero Domínguez, L. 
Benítez-Núñez, Claudia 
UNESCO Clasification: 531104 Organización de recursos humanos
Keywords: High performance work systems
Job satistaction
Human resources mangement
Issue Date: 2023
Journal: International Journal of Hospitality Management 
Abstract: This study aims to analyse the mechanisms through which high performance work systems (HPWSs) affect employee job satisfaction in hospitality firms. A sample of 202 hotel employees working on Gran Canaria (Spain) was surveyed, and partial least squares structural equation modelling was applied to analyse the data. The results confirmed both the direct positive effect of HPWSs on job satisfaction and the indirect effect through a reduction in burnout. This study provides the first evidence of burnout as a mediating mechanism in the so-called black box that relates HPWSs to employee outcomes in the context of tourism and hospitality, and it contributes to the field with important theoretical contributions, as well as managerial recommendations.
ISSN: 0278-4319
Source: International Journal Of Hospitality Management [ISSN 0278-4319], v. 108, 103364, (Enero 2023)
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