Please use this identifier to cite or link to this item:
http://hdl.handle.net/10553/110856
| Title: | The influence of management on the quality perceibed by clients: an empirical application in hotel services in Gran Canaria Island | Authors: | Aguiar Quintana, Juana Teresa De Saa Pérez, Petra |
UNESCO Clasification: | 5311 Organización y dirección de empresas | Keywords: | Gestión de la calidad | Issue Date: | 2002 | Conference: | 5th Conference of the Centre for the Study of Small Tourism and Hospitality Firms | URI: | http://hdl.handle.net/10553/110856 |
| Appears in Collections: | Actas de congresos |
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