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Title: The influence of management on the quality perceibed by clients: an empirical application in hotel services in Gran Canaria Island
Authors: Aguiar Quintana, Juana Teresa 
De Saa Pérez, Petra 
UNESCO Clasification: 5311 Organización y dirección de empresas
Keywords: Gestión de la calidad
Issue Date: 2002
Conference: 5th Conference of the Centre for the Study of Small Tourism and Hospitality Firms
Appears in Collections:Actas de congresos
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