Please use this identifier to cite or link to this item:
Title: Frontline employee-driven innovation through suggestions in hospitality firms: the role of the employee's creativity, knowledge, and motivation
Authors: González González, Tamara 
García Almeida, Desiderio Juan 
UNESCO Clasification: 531104 Organización de recursos humanos
531290 Economía sectorial: turismo
Keywords: Creativity
Employee-Driven Innovation
Frontline Employees
Innovation Ability
Motivation To Innovate, et al
Issue Date: 2021
Journal: International Journal of Hospitality Management 
Abstract: As most hospitality firms turn to informal processes to create knowledge, employee-driven innovation becomes paramount in the sector, especially the one generated from frontline employees’ suggestions. The work studied creativity, knowledge and motivation as internal aspects of frontline hospitality employees for making innovative suggestions. The study of these three broad aspects leads to the presentation of six research hypotheses after discussing the potential influence of six specific factors on the generation of innovative suggestions; those factors are creativity, work experience and formal education (knowledge), along with internal motivation, direct rewards, and the perception of the validity of the suggestion system (motivation). Those hypotheses are tested with data from 153 front office employees from hotels in Tenerife (Spain). Results show the relevance of frontline employees’ creativity, work experience and perception that suggestions will be analysed and heeded, along with the positive effect of working in leisure hotels (versus business ones).
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2021.102877
Source: International Journal of Hospitality Management [ISSN 0278-4319], v. 94, 102877, (Abril 2021)
Appears in Collections:Artículos
Adobe PDF (929,71 kB)
Show full item record


checked on Mar 19, 2023

Page view(s)

checked on Jan 14, 2023


checked on Jan 14, 2023

Google ScholarTM




Export metadata

Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.