Computational Intelligence in the hospitality industry: A systematic literature review and a prospect of challenges

Abstract

This research work presents a detailed survey aboutComputational Intelligence(CI) applied to variousHotel and Travel Industry areas. Currently, the hospitality industry’s interest in data science is growingexponentially because of their expected margin of profit growth. In order to provide precise stateof the art content, this survey analyzes more than 160 research works from which a detailedcategorization and taxonomy have been produced. We have studied the different approaches onthe various forecasting methods and subareas where CI is currently being used. This research workalso shows an actual distribution of these research efforts in order to enhance the understandingof the reader about this topic and to highlight unexploited research niches. A set of guidelines andrecommendations for future research areas and promising applications are also presented in a finalsection.