Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/77301
Campo DC Valoridioma
dc.contributor.authorZoghbi Manrique Lara, Pabloen_US
dc.contributor.authorAltman, Yochananen_US
dc.contributor.authorGuerra Báez, Rita Maríaen_US
dc.contributor.authorColas, Hervéen_US
dc.date.accessioned2021-01-25T08:28:42Z-
dc.date.available2021-01-25T08:28:42Z-
dc.date.issued2021en_US
dc.identifier.issn1096-3480en_US
dc.identifier.otherScopus-
dc.identifier.urihttp://hdl.handle.net/10553/77301-
dc.description.abstractPrior research suggests that employees aware of their peers’ mistreatment by management and who themselves are target to such mistreatment help their peers more than employees who have been exposed only to peers’ mistreatment. However, no studies have tried to explain the way this process occurs. Suggesting that this help is performed compassionately, this study models personal and peers’ unjust treatment, empathic concern, and kindness following Kanov et al. compassion process: noticing, feeling, and responding. It hypothesizes that under interactions between personal and peers’ mistreatment staff are more empathically concerned about peers and, hence, amplify kindness out of compassion. Results supported empathic concern as a mediator and, hence, kindness as compassionate behavior. Unexpectedly, however, staff reduced (rather than increased) empathic concern and kindness. Tragedy-of-the-commons is invoked to explain these unexpected results. Simultaneous mistreatment could lead staff to perceive justice as a scarce common resource that is ultimately a source of dispute and uncooperativeness.en_US
dc.languageengen_US
dc.relation.ispartofJournal of Hospitality and Tourism Researchen_US
dc.sourceJournal of Hospitality and Tourism Research [ISSN 1096-3480], v. XX (X), p. 1-23en_US
dc.subject531104 Organización de recursos humanosen_US
dc.subject.otherCompassionen_US
dc.subject.otherOrganizational justiceen_US
dc.subject.otherInterpersonal justiceen_US
dc.subject.otherKindnessen_US
dc.subject.otherEmpathic concernen_US
dc.subject.otherThird-party interventionen_US
dc.subject.otherTragedy-of-the-commonsen_US
dc.titleCompassionate in Nature? Exploring Hotel Staff Third-Party Interventions in Instances of (In)Justiceen_US
dc.typeinfo:eu-repo/semantics/articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1177/1096348020985297en_US
dc.identifier.scopus85099385331-
dc.contributor.authorscopusid23483233800-
dc.contributor.authorscopusid6701591749-
dc.contributor.authorscopusid56388774800-
dc.contributor.authorscopusid8590962000-
dc.identifier.eissn1557-7554-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.utils.revisionen_US
dc.date.coverdateEnero 2021en_US
dc.identifier.ulpgcen_US
dc.contributor.buulpgcBU-ECOen_US
dc.description.sjr1,395
dc.description.jcr4,317
dc.description.sjrqQ1
dc.description.jcrqQ2
dc.description.ssciSSCI
dc.description.miaricds10,9
dc.description.erihplusERIH PLUS
item.fulltextSin texto completo-
item.grantfulltextnone-
crisitem.author.deptGIR TIDES: Economía, medioambiente, sostenibilidad y turismo-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0001-8056-0988-
crisitem.author.orcid0000-0001-5630-5952-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameZoghbi Manrique Lara,Pablo-
crisitem.author.fullNameGuerra Báez, Rita María-
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