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Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/70114
DC FieldValueLanguage
dc.contributor.authorMelián Alzola, Lucíaen_US
dc.contributor.authorMartín Santana, Josefa Deliaen_US
dc.date.accessioned2020-02-05T12:52:30Z-
dc.date.available2020-02-05T12:52:30Z-
dc.date.issued2020en_US
dc.identifier.issn1862-8516en_US
dc.identifier.otherScopus-
dc.identifier.urihttp://hdl.handle.net/10553/70114-
dc.description.abstractThis study proposes and validates a service quality scale for the blood donation process. It also analyses the impact that service quality has on donor satisfaction with the donation process, the trust inspired by the blood transfusion centre and donor loyalty in terms of repetition and recommendation. Based on a sample of 30,621 Spanish current blood donors, the proposed model was validated using SEM. The results revealed how important the quality of the donation process is in achieving donor satisfaction and reinforcing donor trust and loyalty.en_US
dc.languageengen_US
dc.relationla Orientación de Los Centros de Transfusión de Sangre Españoles Hacia Sus Principales Stakeholders Desde Una Perspectiva de Capital Social y Su Influencia en la Perfomanceen_US
dc.relation.ispartofService Businessen_US
dc.sourceService Business[ISSN 1862-8516], n. 14, p. 101-129en_US
dc.subject531207 Sanidaden_US
dc.subject.otherBlood Donationen_US
dc.subject.otherLoyaltyen_US
dc.subject.otherSatisfactionen_US
dc.subject.otherService Qualityen_US
dc.subject.otherTrusten_US
dc.subject.otherCalidaden_US
dc.subject.otherDonación de sangreen_US
dc.titleService quality in blood donation: satisfaction, trust and loyaltyen_US
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1007/s11628-019-00411-7en_US
dc.identifier.scopus85075368865-
dc.identifier.isi000512952700005-
dc.contributor.authorscopusid13907512700-
dc.contributor.authorscopusid20434158000-
dc.investigacionCiencias de la Saluden_US
dc.type2Artículoen_US
dc.contributor.daisngidNo ID-
dc.contributor.daisngidNo ID-
dc.utils.revisionSíen_US
dc.contributor.wosstandardWOS:Meli?n-Alzola, L-
dc.contributor.wosstandardWOS:Mart?n-Santana, JD-
dc.identifier.ulpgcSíen_US
dc.contributor.buulpgcBU-MEDen_US
dc.description.sjr0,789
dc.description.jcr2,791
dc.description.sjrqQ1
dc.description.jcrqQ3
dc.description.ssciSSCI
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.project.principalinvestigatorMartín Santana, Josefa Delia-
crisitem.author.deptGIR IUCES: Dirección de Marketing, RSC y empresa familiar-
crisitem.author.deptIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptGIR IUCES: Dirección de Marketing, RSC y empresa familiar-
crisitem.author.deptIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0003-1246-5203-
crisitem.author.orcid0000-0002-7078-0271-
crisitem.author.parentorgIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.parentorgIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.fullNameMelián Alzola, Lucía-
crisitem.author.fullNameMartín Santana, Josefa Delia-
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