Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/69973
Campo DC Valoridioma
dc.contributor.authorMartín Hernández, Juan Carlosen_US
dc.contributor.authorMartín-Domingo, Luisen_US
dc.contributor.authorLohmann, Guien_US
dc.contributor.authorSpasojevic, Bojanaen_US
dc.date.accessioned2020-02-05T12:51:39Z-
dc.date.available2020-02-05T12:51:39Z-
dc.date.issued2019en_US
dc.identifier.issn0969-6997en_US
dc.identifier.otherScopus-
dc.identifier.urihttp://hdl.handle.net/10553/69973-
dc.description.abstractShopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling short-haul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the ‘look and feel’ of the shops.en_US
dc.languageengen_US
dc.relation.ispartofJournal of Air Transport Managementen_US
dc.sourceJournal of Air Transport Management[ISSN 0969-6997],v. 80en_US
dc.subject531212 Transportes y comunicacionesen_US
dc.subject530403 Comercio interioren_US
dc.subject.otherAustralian Airporten_US
dc.subject.otherDuty-Free Shoppers' Satisfactionen_US
dc.subject.otherFuzzy Logicen_US
dc.subject.otherInternational Brandsen_US
dc.subject.otherInternational Routesen_US
dc.subject.otherTopsisen_US
dc.subject.otherAeropuertosen_US
dc.subject.otherComercio internacionalen_US
dc.titleThe role of travel patterns in airport duty-free shopping satisfaction: A case study from an Australian regional airporten_US
dc.typeinfo:eu-repo/semantics/articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1016/j.jairtraman.2019.101691en_US
dc.identifier.scopus85069430246-
dc.contributor.authorscopusid55727554800-
dc.contributor.authorscopusid57189355376-
dc.contributor.authorscopusid26664903100-
dc.contributor.authorscopusid57194497841-
dc.relation.volume80-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.utils.revisionen_US
dc.identifier.ulpgces
dc.description.sjr1,21
dc.description.jcr2811,0
dc.description.sjrqQ1
dc.description.jcrqQ2
dc.description.ssciSSCI
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptGIR TIDES: Investigación en Turismo y Transporte-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.orcid0000-0002-2950-2405-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameMartín Hernández, Juan Carlos-
Colección:Artículos
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