Educational level and Internet banking

Abstract

The study focuses on the analysis of the determinants of the use of Internet banking in Spain, with special reference to educational level, both per se, and the possible moderating effect on the other variables. The sample consists of 4300 observations and has been obtained from the Financial Survey of Families for 2014. The results obtained allow us to conclude that there is a positive relationship between a higher educational level, gender, level of income, being self-employed, greater use of ATMs, greater frequency in the use of banking operations and the use of Internet banking. On the contrary, age exhibits a negative relationship. One of the anomalous results is that individuals with a higher educational level and higher income are less likely to use Internet banking, probably because in this case they prefer personalized advice to make decisions about investments in more complex financial products. (C) 2019 Elsevier B.V. All rights reserved.