Tourism service quality begins at the airport

Abstract

This work analyses the level of service of Gran Canaria airport facilities as an approximation to evaluate the service quality given to tourism. Through a linear programming model we will determine the level of service established in a check-in service at this airport. The relevance of this parameter is related to the leisure time available for tourists in the airport terminal building. Therefore, it gives us an indirect measure of their perceived satisfaction of the serviced (c) 2005 Elsevier Ltd. All rights reserved.