Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/51140
Campo DC Valoridioma
dc.contributor.authorArana, Jorge E.en_US
dc.contributor.authorLeón González, Carmelo Javieren_US
dc.contributor.otherSuarez, Beatriz-
dc.date.accessioned2018-11-24T21:49:01Z-
dc.date.available2018-11-24T21:49:01Z-
dc.date.issued2013en_US
dc.identifier.issn0047-2875en_US
dc.identifier.urihttp://hdl.handle.net/10553/51140-
dc.description.abstractTourist satisfaction analysis provides important information that contributes to design public and private policies in tourist services and destinations. However, the responses to tourist satisfaction scales can lead to biased results when comparing tourists from different nationalities and backgrounds, since they might use different internal scale interpretations to assess their satisfaction level in a survey. In this article, the anchoring vignette methodology is used to test and correct for scale response bias in tourist satisfaction surveys. The results of the empirical application find out that scale response is not homogeneous across tourists from different nationalities and that the correction for scale differences can lead to an evaluation of tourist satisfaction that more accurately informs and facilitates improvements in policy decisions at tourist destinations and operators.en_US
dc.languagespaen_US
dc.publisher0047-2875
dc.relation.ispartofJournal of Travel Researchen_US
dc.sourceJournal Of Travel Research[ISSN 0047-2875],v. 52 (6), p. 772-788en_US
dc.subject.otherResponse Style
dc.subject.otherCustomer Satisfaction
dc.subject.otherContingent Valuation
dc.subject.otherElicitation
dc.subject.otherStability
dc.subject.otherTravel
dc.subject.otherImage
dc.titleCorrecting for Scale Perception Bias in Tourist Satisfaction Surveysen_US
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1177/0047287513481271en_US
dc.identifier.scopus84884773789-
dc.identifier.isi000325139600008-
dcterms.isPartOfJournal Of Travel Research
dcterms.sourceJournal Of Travel Research[ISSN 0047-2875],v. 52 (6), p. 772-788
dc.contributor.authorscopusid7005207170-
dc.contributor.authorscopusid7101886256-
dc.description.lastpage788en_US
dc.description.firstpage772en_US
dc.relation.volume52en_US
dc.type2Artículoen_US
dc.identifier.wosWOS:000325139600008-
dc.contributor.daisngid641205-
dc.contributor.daisngid597168-
dc.identifier.investigatorRIDL-6377-2014-
dc.contributor.wosstandardWOS:Arana, JE-
dc.contributor.wosstandardWOS:Leon, CJ-
dc.date.coverdateEnero 2013en_US
dc.identifier.ulpgces
dc.description.sjr2,048
dc.description.jcr1,884
dc.description.sjrqQ1
dc.description.jcrqQ1
dc.description.ssciSSCI
dc.description.erihplusERIH PLUS
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.deptGIR TIDES: Economía, medioambiente, sostenibilidad y turismo-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.orcid0000-0003-0878-9934-
crisitem.author.orcid0000-0001-9451-4093-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameAraña Padilla, Jorge-
crisitem.author.fullNameLeón González, Carmelo Javier-
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